SHIPMENTS BY HOSTORE.COM
⇨ Can you ship to my town?
Of course! We ship WORLDWIDE.
⇨ How much does the delivery cost?
You can calculate shipping costs for one or more products automatically - no need to subscribe and no purchase obligation. Here's how to do it:
– Add all the products you wish to buy to the SHOPPING CART
– Enter destination country, province (or region) and zip code.
The system will calculate the delivery price and options available for your area.
If you purchase several items, we will combine shipment to save you money.
If the only delivery option shown in the shopping cart is the direct collection, ”Warehouse pick-up”, please ask for a quote at firstname.lastname@example.org
HOW WE SHIP
The courier is chosen according to the type of product, the destination and the extra services (if any) that the customer requires, such as product installation.
Normally, couriers notify the customer before delivery. If nobody is home, the courier will leave a note for the customer.
• Specialized Courier
We usually employ couriers which are specialized for furniture and home appliances: heavy, bulky, yet fragile items.
They do not work in a hurry and treat items with care. For example, they do not move items through automated rollers, from which they may fall.
Your order will not be delivered in a few hours, but it will arrive in perfect condition.
In addition, some couriers can offer extra services, such as home delivery, installation, dismantling and withdrawal of your used products.
• Express Courier
When we opt for an express courier company, we package products in an outer heavy cardboard package or on a pallet to ensure the products' safety. Extra packaging costs are included in the price of delivery which is automatically calculated in the shopping cart.
The types of delivery available in your area will be displayed in your shopping cart, after you add your product(s) and specify country, province and postal code.
• Standard Delivery
The products are delivered at the roadside by the house (no home floor delivery or in-house delivery).
• Home floor Delivery
Parcels are brought into the house by appointment. The price depends on the type of item, destination area, floor where the apartment is, etc.
The service we offer is performed by hand, without use of hydraulic platforms, ladder trucks, etc. If similar equipment is necessary to haul the requested product into the house, or if access to the house is likely to hinder the delivery, we kindly recommended the customer to specify his or her requests and needs in the orders “comments” field. We will e-mail him or her a personalized quote.
• Warehouse Pick-up
Our logistic warehouse is located in Desio (province of Monza e Brianza, north of Milano).
When products are ready for collection, the Customer receives an email and he or she is allowed to come and collect his or her order. The email specifies the complete address and opening times.
Customers can also send someone else or their own trusted courier to collect their order from the warehouse. The Customer should provide the person in charge with a written proxy and a photocopy of Customer's document i.d..
The Customer must collect his/her order within 15 days after receiving the email, unless a different agreement has been made with our staff. After 15 days, Hostore.com will send the Customer a new email as a reminder. After 15 more days, if the Customer has not collected the items yet, the order will be cancelled.
During transport, a parcel may get lost or damaged.
Those events are extremely rare, and you can easily protect yourself:
– It is your responsibility to accurately inspect the goods promptly on arrival
– in case of defect, the Customer must sign the transportation document conditionally specifying the reason / problem
What Customers must check upon receipt of the order:
• that the number of parcels being delivered corresponds with the number of parcels stated on the consignment note
• that packages are intact (not wet, broken, bent, etc.)
Any claims for damage, non-delivery, loss in transit must be reported immediately while the courier is still there, and written on the consignment note that the courier will ask you to sign.
For example, the Customer may amend the note writing "One parcel is missing" or annotate "The package is torn", etc.
Attention: If you sign the consignment note without adding any comments, you will not subsequently be able to claim for any damaged or missing goods and we will not be able to help you solve the problem.
If possible, photograph the packaging before you open it. Once you have opened the package, if the goods inside are damaged, take pictures to show the damage.
Then, you must confirm your claim within 7 working days by:
– contacting the COURIER (indicated on the transportation document) and requesting that they open a damage file
– reporting the problem to Hostore.com
To contact us, just log-in to Hostore.com and open a damage claim by clicking on After-Sales, at the bottom of the page.
Once we process your claim, we will submit to the courier all necessary documents.
To simplify and speed up the replacement process, please do not reject the package, even if it is damaged and do not return damaged goods without contacting us first.
To be protected from hidden transport damage (internal damage which does not show from the package), or if for any reason you suspect that there is a risk that the contents are damaged, open the package and examine the goods inside while the courier is still there, before you sign the consignment note. If possible, photograph the packaging before you open it.
Hostore.com is not liable for any complaints relating to transport damage or loss that are reported more than seven working days after receipt of the goods.
GOODS ON HOLD AND RELATED COSTS
If the Customer does not have the possibility to receive the order when it is ready for shipment, inform us by phone or by e-mail, indicating when we should entrust the goods to the courier.
No fees for goods on hold will be applied, if the Customer contacted us BEFORE the order was shipped.
If the Customer failed to inform us before shipment, he or she will be charged with all the costs for holding the goods.
Also, the costs of storage due to non-compliance of delivery appointments made with the courier will be charged to Customer.